Missy Store Insurance
🛡️ Store Insurance & Warranty
Policy Overview
Store Insurance
Missy Gaming ensures the safety of transactions conducted through its platform. In the event that an account is maliciously recovered by the original owner, we will conduct full due diligence to assist in recovering the account within 30 days from the report date.
If the account is successfully recovered, it will be returned to the buyer. If recovery is unsuccessful within this period, 100% of the transaction cost will be compensated under our Recovery Guarantee Deposit.
This policy applies only within the initial 30-day recovery support window.
Warranty
All accounts purchased directly from Missy Gaming are covered by a 6-month limited warranty, applicable after the Store Insurance period or in cases where recovery is not applicable.
If the account is confirmed to be recovered by the original owner, compensation will be provided based on the time elapsed since purchase:
- Within 1st month: 100% of the purchase price
- Within 2nd month: 80% of the purchase price
- Within 3rd month: 70% of the purchase price
- Up to 6 months: 60% of the purchase price
Compensation is only applicable for verified original owner recoveries.
We continue to conduct strict verification to ensure all accounts sold directly by Missy Gaming are obtained directly from first owners with genuine intent to sell. This insurance does not cover any top-ups made by the buyer after purchase.
Anti-Abuse & Misrepresentation Policy
The tiered compensation structure is implemented due to past cases of fraudulent or misleading claims, including but not limited to:
- Accounts being resold to third parties and later falsely reported as “recovered”.
- Buyers misrepresenting account ownership or transaction history.
Missy Gaming reserves the right to void all warranty coverage if:
- The claim is found to be false, misleading, or lacks sufficient proof.
- The account has been transferred, resold, or handled by any third party after the original purchase.
All investigation outcomes are final.
Insurance Coverage Limitations
Our store insurance strictly applies only to cases of original owner recovery. It does not cover any of the following situations:
- Accounts that are hacked or compromised by third parties.
- Loss due to buyer negligence, including sharing login details or falling victim to phishing or hackers.
- Accounts locked, suspended, or banned temporarily or permanently due to buyer actions.
- Accounts that have been resold, transferred, shared, or handled by any third party after the original purchase.
- Missy Gaming Resale Listing Accounts or Third-Party Consignment Accounts, unless specifically stated in writing.
While Missy Gaming may attempt to assist at our discretion, we do not guarantee successful recovery or compensation in such cases. Any assistance provided is a goodwill effort, and decisions are final based on our investigation.
Compensation is considered only after Missy Gaming completes a thorough investigation with the first owner. If the account was compromised due to the buyer’s own actions, including sharing account details, falling victim to phishing, or negligence, the insurance will not apply.
Accounts with Original Email Access
For accounts sold with access to the original sign-up email, which is the email used to initially create the account, store insurance and recovery guarantees do not apply.
Once the original email is handed over to the buyer, full ownership and control of the account are transferred. Therefore, there is no longer any possibility for recovery by the original owner.
Accounts provided with original email access are under the buyer’s full control, and any future issues related to recovery, loss, or compromise will not be eligible for compensation under our store insurance policy.
Security & Support
Account Security & Buyer Responsibility
Buyer’s Responsibility: You are solely responsible for securing the accounts purchased from Missy Gaming. Once account credentials are handed over, Missy Gaming is not liable for any unauthorized access, loss, compromise, or misuse of the account. This includes, but is not limited to, the following causes:
- Falling victim to scams, phishing, malware, or keyloggers.
- Sharing login credentials with others.
- Using weak passwords or reusing old passwords.
- Logging into suspicious or untrusted third-party platforms.
Missy Gaming will not be held responsible for any resulting loss or damage in these cases.
Support Policy & Non-Recovery Cases
Hacked or Compromised Accounts: If your account is hacked, stolen, or compromised by third parties, and not recovered by the original owner, Missy Gaming is not responsible for the loss. We may attempt to contact the original owner to assist with recovery, but:
- We do not guarantee successful recovery.
- We do not offer compensation in these cases.
- We reserve the right to determine, based on our investigation, whether the compromise was due to the original owner or external factors.
Our investigation outcome is final, and eligibility for support or compensation is solely at our discretion.
Where recovery succeeds with the original owner’s help, Missy Gaming may offer a token of appreciation to them for their time and effort, typically SGD $20–$100, payable by the current account holder.
Note: Original owners are not contractually obligated to assist with post-sale recovery beyond agreeing not to maliciously reclaim the account. Their willingness to help is voluntary, and recovery outcomes are not guaranteed.
Important Notice on False Claims
All claims of account recovery will undergo an internal investigation by Missy Gaming. We reserve the right to determine whether an account was recovered by the original owner or compromised due to other factors, including unauthorized resale, hacking, or misuse.
If it is found that a buyer has intentionally misrepresented the situation, including but not limited to:
- Falsely claiming the account was recovered.
- Attempting to abuse our insurance or compensation policies.
- Withholding or falsifying relevant evidence.
Missy Gaming reserves the right to terminate support, deny compensation, and permanently blacklist the buyer from future services. In severe cases, we may take further action to protect our business from fraudulent behavior.
Limitation of Liability
Missy Gaming is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our accounts or services after purchase, including but not limited to loss of data, unauthorized access, third-party software usage, Riot account bans, or account lockdowns.
If an account is banned after purchase due to the buyer’s actions, including but not limited to cheating, using unauthorized third-party programs, or disclosing the account purchase to game officials, Missy Gaming holds no responsibility. Buyers acknowledge that buying, selling, or trading accounts is a violation of most games' Terms of Service and accept full risk associated with such activities.
Missy Gaming is not responsible for assisting with ban appeals, nor are we obligated to offer refunds, replacements, or compensation in the event an account is banned after the sale.
