Missy Store Insurance
š”️ Store Insurance & Warranty
Policy Overview
Store Insurance
Missy Gaming ensures the safety of transactions conducted through its platform. If an account involved in a transaction is maliciously recovered by the original owner, we will exercise our utmost due diligence to assist you in recovering the account within 30 days. If recovery is unsuccessful within this period, we will compensate 100% of the transaction cost as part of our recovery guarantee deposit.
Warranty Period (Effective 21 June 2025)
For accounts purchased on or after 21 June 2025, a 6-month warranty from the purchase date applies. After the 6-month period, if the account is recovered by the original owner and our investigation confirms this, Missy Gaming will offer 75% compensation of the original purchase price.
We continue to conduct strict verification to ensure all accounts sold are obtained directly from first owners with genuine intent to sell. Note: This insurance does not cover any top-ups made by the buyer after purchase.
Insurance Coverage Limitations
Our store insurance strictly applies only to cases of original owner recovery. It does not cover any of the following situations:
- Accounts that are hacked or compromised by third parties.
- Loss due to buyer negligence, including sharing login details or falling victim to phishing/hackers.
- Accounts locked, suspended, or banned (temporary or permanent) due to buyer actions.
While Missy Gaming may attempt to assist at our discretion, we do not guarantee successful recovery or compensation in such cases. Any assistance provided is a goodwill effort, and decisions are final based on our investigation.
Compensation is only considered after Missy Gaming completes a thorough investigation with the first owner. If the account was compromised due to buyer actions (e.g., sharing credentials, phishing, or negligence), the insurance will not apply. Our insurance also does not cover any cases mentioned in Point 9 of our Terms.
Accounts with Original Email Access
For accounts sold with access to the original sign-up email (the email used to initially create the account), store insurance and recovery guarantees do not apply.
Once the original email is handed over to the buyer, full ownership and control are transferred. As such, there is no longer any possibility for recovery by the original owner. Any future issues related to recovery, loss, or compromise will not be eligible for compensation under our store insurance policy.
Security & Support
Account Security & Buyer Responsibility
Buyer’s Responsibility: You are solely responsible for securing the accounts purchased from Missy Gaming. Once account credentials are handed over, Missy Gaming is not liable for any unauthorized access, loss, compromise, or misuse of the account. This includes — but is not limited to — the following causes:
- Falling victim to scams, phishing, malware, or keyloggers.
- Sharing login credentials with others.
- Using weak passwords or reusing old passwords.
- Logging into suspicious or untrusted third-party platforms.
Missy Gaming will not be held responsible for any resulting loss or damage in these cases.
Support Policy & Non-Recovery Cases
Hacked or Compromised Accounts (Non-Recovery Cases): If your account is hacked, stolen, or compromised by third parties — and not recovered by the original owner — Missy Gaming is not responsible for the loss. We may attempt to contact the original owner to assist with recovery, but:
- We do not guarantee successful recovery.
- We do not offer compensation in these cases.
- We reserve the right to determine, based on our investigation, whether the compromise was due to the original owner or external factors.
Our investigation outcome is final, and eligibility for support or compensation is solely at our discretion.
Where recovery succeeds with the original owner’s help, Missy Gaming may offer a token of appreciation to them for their time and effort (typically SGD $20–$100), payable by the current account holder.
Note: Original owners are not contractually obligated to assist with post-sale recovery beyond agreeing not to maliciously reclaim the account. Their willingness to help is voluntary, and recovery outcomes are not guaranteed.
Important Notice on False Claims
All claims of account recovery will undergo an internal investigation by Missy Gaming. We reserve the right to determine whether an account was recovered by the original owner or compromised due to other factors (e.g., unauthorized resale, hacking, or misuse).
If it is found that a buyer has intentionally misrepresented the situation, including but not limited to:
- Falsely claiming the account was recovered,
- Attempting to abuse our insurance or compensation policies,
- Withholding or falsifying relevant evidence,
Missy Gaming reserves the right to terminate support, deny compensation, and permanently blacklist the buyer from future services. In severe cases, we may take further action to protect our business from fraudulent behavior.
Limitation of Liability
Missy Gaming is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our accounts or services after purchase, including but not limited to loss of data, unauthorized access, third-party software usage, Riot account bans, or account lockdowns.
If an account is banned after purchase due to the buyer’s actions — including but not limited to cheating, using unauthorized third-party programs, or disclosing the account purchase to game officials — Missy Gaming holds no responsibility. Buyers acknowledge that buying, selling, or trading accounts is a violation of most games' Terms of Service and accept full risk associated with such activities.
Missy Gaming is not responsible for assisting with ban appeals, nor are we obligated to offer refunds, replacements, or compensation in the event an account is banned after the sale.
