Missy Store Insurance
🛡️ Store Insurance & Warranty
Understanding Account Recovery Risk
We conduct due diligence — but no third-party seller can make account recovery technically impossible.
Before an account is purchased for resale, Missy Gaming conducts reasonable due diligence, including verifying the seller, reviewing available ownership information and retaining relevant transaction and source records.
However, account buying and selling is not officially supported by Riot Games. Even after an account has been legitimately sold and transferred, the original creator may still retain historical information connected to the account.
Whether an original owner chooses to misuse that information in the future ultimately depends on that individual's integrity. This is outside Missy Gaming's direct control.
Our responsibility is therefore to minimise this risk, maintain traceability, investigate recovery claims and provide protection when an eligible recovery occurs — not to claim that any account is permanently or technically “unrecoverable”.
- We verify and assess account sellers before completing eligible buybacks.
- We retain relevant transaction and source records.
- We investigate reported recovery cases before approving compensation.
- Where possible, we contact the original source or first owner to attempt account retrieval.
- Eligible cases are protected according to the warranty structure below.
Standard Store Insurance & Warranty
For eligible standard Missy Gaming store accounts, compensation is based on how much time has passed since purchase.
If an account is verified to have been maliciously recovered by the original owner, Missy Gaming will first investigate the case and make reasonable efforts to retrieve and return the account. If recovery is unsuccessful, the applicable guaranteed compensation below will apply.
Compensation is calculated using the original account purchase price paid to Missy Gaming. Buyer-added VP, skins, top-ups, upgrades, accessories, services or any other spending made after purchase are not included in the compensation value.
Important: The percentages above apply only to eligible standard store accounts. Accounts specifically sold with Original Sign-Up Email Access follow the separate lifetime warranty described below.
Support After 6 Months
The end of guaranteed compensation does not automatically mean the end of our support.
For standard store accounts, the percentage-based compensation guarantee ends after the applicable 6-month warranty period.
If a recovery issue happens after 6 months, buyers should still contact Missy Gaming. We may continue to investigate the case, review the available evidence and, where possible, contact the original source or first owner to attempt retrieval.
After 6 months, however, there is no guaranteed percentage-based payout, replacement or compensation under the standard warranty unless another specific written warranty applies to that account.
Any assistance provided after the standard warranty period is recovery support and does not create an automatic entitlement to compensation.
📧 Accounts Sold with Original Sign-Up Email Access
60% Lifetime Recovery Warranty
Any account specifically advertised and sold by Missy Gaming with access to the Original Sign-Up Email is covered by a separate 60% Lifetime Recovery Warranty.
This category does not follow the standard 100% / 80% / 70% / 60% six-month schedule. Instead, the guaranteed recovery compensation for an eligible original-email account is 60% of the original account purchase price for the lifetime of the original buyer's ownership.
If the account is ever verified to have been maliciously recovered by the original owner, Missy Gaming will first investigate and make reasonable efforts to retrieve and return the account. If recovery is unsuccessful, the original Missy Gaming buyer will be eligible for 60% compensation of the original account purchase price.
What “Lifetime” means: the warranty remains valid for as long as the account remains with the original buyer who purchased it directly from Missy Gaming and all policy conditions continue to be met. The lifetime warranty does not transfer to a new owner if the account is resold, transferred, shared or handed over to another person.
The Lifetime 60% Recovery Warranty applies only to verified original-owner recovery. It does not cover hacking, phishing, loss of email access, buyer negligence, bans, suspensions, third-party compromise, account sharing, resale or other circumstances unrelated to recovery by the original owner.
Recovery Claim & Investigation Process
Losing access to an account does not automatically mean that the original owner recovered it. Every warranty claim is reviewed before compensation is approved.
Missy Gaming may contact the original source or first owner where appropriate. Successful account retrieval is always preferred over compensation.
What the Warranty Does Not Cover
Our recovery protection is specifically designed for verified malicious recovery by the original owner. It does not automatically cover every type of account loss or access issue.
- Accounts hacked, stolen or compromised by unrelated third parties.
- Phishing, malware, keyloggers, scams or security breaches affecting the buyer.
- Sharing login credentials, email access or security information with another person.
- Using weak passwords, reusing compromised passwords or failing to secure the linked email.
- Logging into suspicious, unofficial or untrusted third-party platforms.
- Temporary or permanent bans, suspensions, restrictions or lockouts caused by buyer actions.
- Cheating, unauthorized software, prohibited tools or other conduct that results in enforcement action.
- Accounts that have been resold, transferred, shared or handled by another person after purchase.
- Loss of access caused by the buyer forgetting or losing credentials or email access.
- Buyer-added VP, skins, top-ups, upgrades or other spending made after the account purchase.
- Missy Gaming Resale Listing Accounts or Third-Party Consignment Accounts unless coverage is specifically stated in writing.
Missy Gaming may still attempt to assist in certain non-covered situations at our discretion, but such assistance does not guarantee recovery, refund, replacement or compensation.
Account Security & Buyer Responsibility
Once account credentials and any included email access are handed over, the buyer is responsible for maintaining the security of the account and associated login information.
- Use a strong, unique password for the Riot account and linked email.
- Do not share credentials, security codes or recovery information with other people.
- Avoid suspicious links, unofficial services and unknown third-party platforms.
- Keep the associated email account secure and accessible.
- Follow any after-purchase security instructions provided by Missy Gaming.
- Contact Missy Gaming promptly if you believe a recovery or compromise has occurred.
If a case is determined to have resulted from the buyer's own security practices or from an unrelated third party, the recovery warranty will not apply even if the account itself is no longer accessible.
Anti-Abuse, Misrepresentation & False Claims
Warranty protection exists to protect genuine buyers. To keep the policy fair, all recovery claims are subject to verification.
Coverage may be voided if:
- The claim is false, misleading or unsupported by sufficient evidence.
- The buyer withholds, alters or falsifies relevant information or screenshots.
- The account was resold, transferred, shared or handled by another person after purchase.
- The buyer misrepresents the account's ownership, transaction history or circumstances of loss.
- There is evidence of an attempt to abuse the insurance, warranty or compensation system.
Where intentional abuse or fraud is established, Missy Gaming may deny compensation, terminate support, void warranty coverage and blacklist the buyer from future services. Further action may be taken where necessary to protect the business from fraudulent conduct.
Limitation of Liability & Important Notice
Missy Gaming is not liable for direct, indirect, incidental or consequential losses arising from the buyer's use of an account or service after purchase, including losses caused by unauthorized access, third-party software, buyer-side security failures, game enforcement actions or account bans.
Buyers acknowledge that buying, selling or transferring game accounts may be restricted or prohibited by the game publisher's Terms of Service. Missy Gaming cannot control Riot Games' decisions, account enforcement, verification requirements or future policy changes.
Missy Gaming is not responsible for ban appeals and is not obligated to provide a refund, replacement or compensation where an account is banned, suspended or restricted for reasons unrelated to a verified original-owner recovery.
Policy interpretation: Warranty eligibility, the cause of account loss and the applicable compensation tier are determined after Missy Gaming reviews the available evidence and account history. Where information is incomplete, additional evidence may be requested before a final decision is made.