Terms & Conditions
š Terms & Conditions
1. Introduction
Welcome to Missy Gaming (“we,” “our,” “us”). By accessing and using our services, including buying and selling accounts, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
2. Agreement to the Terms
By proceeding with a purchase through our platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. This agreement is a binding contract between you and Missy Gaming.
3. Account Purchase
When you purchase an account, we provide you with the necessary login information. You are responsible for keeping this information secure and confidential.
4. Resale of Accounts
a. Permissibility
You may resell accounts purchased from us. You must ensure that your resale practices comply with applicable laws.
b. Responsibility
You are responsible for informing buyers of the account’s status and any potential risks associated with its use. We are not liable for disputes arising from resale transactions.
5. Refunds and Returns
a. No Refund Policy
All sales are final. We do not offer refunds or returns once the account purchase is completed.
b. Exceptions
In cases where you want to trade to a new account or sell back to us, acceptance is at our discretion.
6. Account Recovery Procedure
In rare events where an account is recovered, you must contact us for after-sales service within 7 days. If the buyer contacts us after 7 days, we reserve the right to not provide full compensation.
You must also provide sufficient and appropriate evidence that is deemed reasonable to us to assist in retrieving the account.
7. Store Insurance
Store Insurance
Missy Gaming ensures the safety of transactions conducted through its platform. If an account involved in a transaction is maliciously recovered by the original owner, we will carry out our utmost due diligence to assist you in recovering the account within 30 days. If recovery is unsuccessful within this period, we will compensate 100% of the transaction cost as part of our recovery guarantee deposit.
Warranty (Effective 21 June 2025)
All accounts purchased on or after 21 June 2025 include a 6-month warranty from the purchase date. After the 6-month period, if the account is recovered by the original owner and our investigation confirms this, Missy Gaming will offer 75% compensation of the original purchase price.
We continue to conduct strict verification to ensure all accounts sold are obtained directly from first owners with genuine intent to sell. This insurance does not cover any top-ups made by the buyer after purchase.
⚠️ Insurance Coverage Limitations
Our store insurance strictly applies only to cases of original owner recovery. It does not cover any of the following situations:
- Accounts that are hacked or compromised by third parties
- Loss due to buyer negligence, including sharing login details or falling victim to phishing or hackers
- Accounts locked, suspended, or banned (temporarily or permanently) due to buyer actions
While Missy Gaming may attempt to assist at our discretion, we do not guarantee successful recovery or compensation in such cases. Any assistance provided is a goodwill effort, and decisions are final based on our investigation.
Compensation is considered only after Missy Gaming completes a thorough investigation with the first owner. If the account was compromised due to the buyer’s own actions (e.g., sharing account details, falling victim to phishing, or negligence), the insurance will not apply. Our insurance also does not cover any cases mentioned in Point 9 of these terms.
Accounts with Original Email Access
For accounts sold with access to the original sign-up email (the email used to initially create the account), store insurance and recovery guarantees do not apply.
Once the original email is handed over to the buyer, full ownership and control of the account are transferred. Therefore, there is no longer any possibility for recovery by the original owner. Accounts provided with original email access are under the buyer’s full control, and any future issues related to recovery, loss, or compromise will not be eligible for compensation under our store insurance policy.
8. Account Security and Support
a. Buyer’s Responsibility
You are solely responsible for securing the accounts purchased from Missy Gaming. Once account credentials are handed over, Missy Gaming is not liable for any unauthorized access, loss, compromise, or misuse of the account. This includes—but is not limited to—the following causes:
- Falling victim to scams, phishing, malware, or keyloggers
- Sharing login credentials with others
- Using weak passwords or reusing old passwords
- Logging into suspicious or untrusted third-party platforms
Missy Gaming will not be held responsible for any resulting loss or damage in these cases.
b. Support Policy
If you experience issues with your purchased account, you may contact us for support. We will assist to the best of our ability; however, we do not guarantee resolution, especially in cases where the issue was caused by buyer negligence or third-party compromise. All support is discretionary and decided case-by-case.
c. Hacked or Compromised Accounts (Non-Recovery Cases)
If your account is hacked, stolen, or compromised by third parties—and not recovered by the original owner—Missy Gaming is not responsible for the loss. We may attempt to contact the original owner to assist with recovery, but:
- We do not guarantee successful recovery
- We do not offer compensation in these cases
- We reserve the right to determine, based on our investigation, whether the compromise was due to the original owner or external factors
Our investigation outcome is final, and eligibility for support or compensation is solely at our discretion.
Where recovery is successful with the assistance of the original owner, Missy Gaming may offer a token of appreciation to them for their time and effort (typically SGD $20–$100), payable by the current account holder.
Note: Original owners are not contractually obligated to assist with post-sale recovery beyond agreeing not to maliciously reclaim the account. Their willingness to help is voluntary, and outcomes are not guaranteed.
⚠️ Important Notice on False Claims
All claims of account recovery will undergo an internal investigation by Missy Gaming. We reserve the right to determine whether an account was recovered by the original owner or compromised due to other factors (e.g., unauthorized resale, hacking, or misuse).
If it is found that a buyer has intentionally misrepresented the situation—such as falsely claiming the account was recovered, attempting to abuse insurance/compensation policies, or withholding/falsifying evidence—Missy Gaming may terminate support, deny compensation, and permanently blacklist the buyer. We may also take further action to protect our business from fraudulent behavior.
9. Limitation of Liability
Missy Gaming is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our accounts or services after purchase, including but not limited to loss of data, unauthorized access, third-party software usage, Riot account bans, or account lockdowns.
If an account is banned after purchase due to the buyer’s actions—including but not limited to cheating, using unauthorized third-party programs, or disclosing the account purchase to game officials—Missy Gaming holds no responsibility. Buyers acknowledge that buying, selling, or trading accounts is a violation of most games’ Terms of Service and accept full risk associated with such activities.
Missy Gaming is not responsible for assisting with ban appeals, nor are we obligated to offer refunds, replacements, or compensation in the event an account is banned after the sale.
10. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes are effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised terms.
11. Riot Support Policy
Customers are strictly advised not to contact Riot Support directly regarding any issues related to the purchased account, including but not limited to region changes, username changes, in-game name changes, or general support requests. Riot Games may require verification of the original account creator’s identity through security questions. Incorrect or inconsistent answers may cause the account to be locked, restricted, or permanently suspended.
If an account becomes locked, Missy Gaming may attempt to contact the original owner to assist with recovery; however, successful recovery is not guaranteed. Repeated lock/unlock attempts may increase the risk of permanent suspension.
To protect your account, contact us first for advice before submitting any tickets to Riot Support. For region changes, please use our paid service here: Change Region Service (Valorant).
12. Reservation Policy
a. Reservation Period
To reserve the account for up to a week, a non-refundable deposit of 10% of the selling price is required. To reserve the account for up to 4 weeks, a non-refundable deposit of 20% is required.
b. Payment Terms
The remaining balance must be paid in full within the reserved period (1 or 4 weeks, depending on the reservation fee paid).
c. Important
Failure to complete the payment within the agreed period will result in the deposit being forfeited and the account released for sale again. Extensions beyond the reservation period are not allowed unless a new extended date is agreed before the reservation expires.
13. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
- Telegram: @missygamerz
- Carousell: @missygaming
